Business and Management
Time Management
This training course adopts a practical and methodical approach to the planning of time. Each delegate will be encouraged to use varying techniques when they return to the workplace benefiting both themselves and the team.
Speed and Effective Reading
This session will give people practical tools and techniques that will save valuable time and make them more effective by:
- increasing their reading speed
- helping them find, retain and recall key information
Presentation Skills
To be able to make a relaxed, well run presentation which keeps the audience’s attention is only possible through planning, preparation and rehearsal. We will take you through these skills in a lively and highly practical way.
Negotiating Skills
There is need for negotiation during our working lives, whether it is with suppliers, customers or colleagues and the absence of effective skills can be to the detriment of your organisation. This course will help to develop your skills ensuring longer-lasting effective relationships.
Excellence in Customer Care
Pleasing customers is crucial to the success of any business. Research shows that today, customers have higher expectations of how they wish to be treated. It is also proven that customers place high priority on the way they are made to feel.
Dealing with Difficult People
Having to deal with difficult people, whether they be managers, co-workers or clients, can lead to staff members feeling demoralised, de-motivated and stressed.
Fundamental Telephone Techniques
This course is aimed at all personnel within your business, whether frequent or infrequent users of the telephone within their business role and whether using the telephone for internal or external customers.
Conflict Resolution
Conflict can have a devastating effect on productivity, morale, teamwork and ultimately your organisation. This workshop does not promise to end all conflict, that is impossible, but will give you a proven approach and the relevant skills you can easily use whenever conflict does arrive.
Building Your Brand with Social Media
This half day training course will give you the tools and knowledge to promote either yourself or your business.
CIEH/HABC Level 2 Award in Food Safety in Catering or Manufacturing REFRESHER
This course is for anyone who has completed a Level 2 Food Safety course within the past 3 years.
